Shipping policy

At Vision Optique, we understand that eyewear is not just an accessory — it’s an everyday essential. That’s why we take extra care to ensure your order reaches you quickly, safely, and in perfect condition. Every product is thoroughly inspected, packed with precision, and handled with trusted delivery partners for a smooth experience.

1. Delivery Coverage

We currently provide direct delivery within Gurugram only.
For deliveries outside Gurugram, customers may arrange shipping through Porter, Dunzo, or any preferred courier service. In such cases, shipping charges are to be paid directly by the buyer to the courier, and Vision Optique will not be responsible for any delay, loss, or damage once the parcel leaves our store.

2. Delivery Timelines

  • Within Gurugram (Local Deliveries):

    • Stock Frames & Sunglasses: Delivered within 1–2 hours of order confirmation (based on location and availability).

    • Prescription Eyewear (Frames with Lenses): Delivered within 3–5 business days, depending on lens type, power, and customization.

  • Outside Gurugram (Buyer-arranged shipping):

    • Delivery timeline depends entirely on the courier service chosen by the customer.

Please note that delivery timelines may vary slightly during weekends, holidays, or periods of high demand.

3. Shipping Charges

  • Within Gurugram: A nominal delivery fee may apply based on distance and order value.

  • Outside Gurugram: All shipping or courier charges are to be paid directly by the buyer to the selected courier or delivery partner.

4. Order Confirmation

All orders are verified via call or WhatsApp before dispatch. Orders without confirmation may experience delays.

5. Tracking & Updates

For local Gurugram deliveries, our team will share real-time updates via WhatsApp or SMS regarding dispatch and estimated arrival time. For buyer-arranged shipments, tracking details will depend on the courier service used.

6. Inspection & Package Handling

Customers are advised to record an unboxing video at the time of receiving the package. This serves as proof in case of any damage-related claim under our Return & Replacement Policy.

7. Failed or Missed Deliveries

If a customer is unavailable at the time of delivery, our team will attempt one re-delivery. Rescheduling beyond that will incur an additional delivery charge.

Vision Optique
A-124, Supermart 1, DLF Phase 4, Gurugram
Delivering precision eyewear within hours — with care, trust, and expertise since 1994.